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How to give a refund, even you don’t think you should

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Have you ever had a customer demand a refund on the 29th day, after the purchase, demanding a refund… and you have a 30-day refund policy? Has one of your most difficult clients asked for a full refund after going through your program, claiming it wasn’t worth the money? How do you handle these types of situations? Unfortunately, there’s no app for that!

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Difficult customers come and come, again. Hopefully, they are a very

small percentage of your customer or client base. When customers and clients ask for a refund, it sometimes seems like a slap in the face, right? It’s like they’re saying, “You’re not good enough.” or “Your services stink!”

Don’t take this too harshly. There’s an old saying that goes, “Kill them with kindness.” Simply put… don’t get on their level of frustration and meanness. These types of people are often the same ones who almost always find something wrong with their food, customer service, etc. They almost always want a discount of some kind.

Unfortunately, these people don’t walk around with signs on their chest saying, “I’m about to do my best to make you miserable and work your butt off to please me!

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Yellow and Blue Plaid Soft Coral Fleece Throw Blanket

Throw Blankets for the Thrillers and Chillers

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Isn’t there something really cool about laying around on the family room floor, with the whole family, watching a creepy movie? There’s an extra special feeling that comes over you in the winter, though. It seems like the trees move a little differently, and the wind picks up speed and strength as you watch the movie, waiting for the next screaming moment. Or is it just me? Lol The TDC Home Decor Digest gift box signup

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I love the times when my husband, all three kids and myself get to enjoy a classic thriller… even the oldies-but-goodies like ‘Jaws‘ and ‘Nightmare On Elm Street‘. You know what’s about to happen, but it’s almost like your mind goes back in time and you’re watching the movie for the first time. Sure, the technology is way outdated, but watching an old movie in poor color quality, is like listening to an old ‘Kiss‘ album on vinyl, as opposed to CD… it just ain’t the same!

Yellow/ Blue Plaid Soft Coral Fleece Throw Blanket

Yellow/Blue Plaids Soft Coral Fleece Throw Blanket

This beautiful, earth-tone throw blanket measures 59 by 71 inches. This means that it will provide you with the soft and warm comfort you desire, over most of your body.

The gorgeous design will blend nicely with your current family room or living room décor. Don’t worry about dragging a heavy blanket to and from the cleaners. Our light-weight throw blankets are machine washable and dryable, plus they are easy to fold and can be stored just about anywhere.

Visit our online store today and see our wide variety of gorgeous throw blankets for every member of your family!

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Comfy Chairs For Adults and Children

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Hey, parents! Do you remember lounging around on the floor at your best friend’s house, probably laying on the floor, belly down, digging through books and magazines? Maybe, at a sleepover or a study session to get that major class project done? Well, if you stretch your back, you may be able to feel the aches and pains come back to the certain spots in your back to help you quickly remember!

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Oh, what we could do when we were much, much younger, right?

Well, there’s a way for you and your children to romp around, yet not put your body through such abuse as stretching out on your hardwood or thinly-carpeted flooring. Here are a couple of gorgeous options you can explore:

Black Links Kick-It Chair

Black Links Kick-It Chair 

If I had one  of these chairs when I was growing up, playing Atari, I may not be going through weekly massage therapy sessions now! Lol

This “Kick-It Chair” is extremely comfortable and supportive. It will blend nicely with your current home decor.

Click here to view our nice selection and to order yours today

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Light Their Way Back To School

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It’s back-to-school time… already! Well, as your student grows, so should their schoolwork and study space. The one place they spend a lot of their time doing homework and preparing for tests is their desk, right? Maybe they prefer the comforts of their bed to a desk.

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In either case, your student needs great lighting to protect their eyes and prevent those awful headaches!. Lamps with LED lighting are more energy-efficient. If you heard that they are more harmful to your eyes… THAT IS SIMPLY NOT TRUE!

We offer 100+ styles of table lamps for your student’s work and study space. You are cheerfully invited to browse our large selection. We are confident that you’ll find a style that is just right for them!

LighTunes White Apple Docking Adjustable Robot Speaker Lamp with Alarm Clock, FM Radio, and USB Charging Port

LighTunes White Apple Docking Adjustable Robot Speaker Lamp with Alarm Clock, FM Radio, and USB Charging Port

With this awesome, multi-purpose table or desk lamp, your student will have no more excuses for being late! The built-in alarm clock will make sure they are up and at it each morning like clockwork 🙂t

The Apple docking station means their phone will stay charged at all times, so no more, “My phone battery died.” when they don’t answer your phone call.

The sleek design will blend nicely with their current decor and the adjustable arm will allow them to shine the light right where they need it.

These are just a few of the super-cool features that this lamp offers your student.

The best feature of all, for you, is that this lamp is available with FREE shipping!

Visit our online store today to order the best lamp for your student                                 CLICK HERE TO CONTINUE READING

How to Store Your Special Summer Stuff

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Summer is on its way out, but you can still relive those special memories from your summer vacation, family visits and memories. You can tuck your keepsakes away for later, or you can show them off, making a conversation piece and telling your story with the level of excitement that makes it sound like you just came back yesterday!

There are many options for organizing your summer memories:

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Red/White/Black Check Square Foldable Ottoman/ Storage Box/ Seat

Red/White/Black Check Square Foldable Ottoman/ Storage Box/ Seat

Store your the items that make those vacation memories so special. The trophy you received when you and your hubby won the salsa contest on the cruise ship.

Visit out online store today and see your other options

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Cool Fall Home Fashion

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Yep… believe it or not, it’s that time of year already… Fall season planning! While all the clothing companies have already released their fall fashion lines, I’m not that eager to think about cooler temps and leaves falling, just yet. But, I have eyed a few accents with creative designs and cool colors.I thought you might like:

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Peony Blossom Jacquard Weave Throw Blanket

Peony Blossom Jacquard Weave Throw Blanket

While sitting in your living or family room, curled up on the sofa, finishing up that juicy romance novel, this large, beautiful and soft throw blanket will keep you warm during those chilly Fall nights.

We have many throw blankets to choose from, for you and the entire family.

Visit our online store today, and see which gorgeous pattern fits you best.

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Lights That Will Spice Up Your Life

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There are lights, then there are lights, right? We all have the grandmother or aunt who have the contemporary lamps next to the couch, on the end tables. They usually sit on a black, brown or beige stand, with a matching lampshade, right? Or maybe the lampshade has a floral design on it.

Well, welcome to the new age of lamps! These days, it’s ok to be a lot more creative, inside and out. So, we speak our minds, dress in what we like, and raise out kids to do the same. Shouldn’t you dress your home with the same sense of creativity and style that inspires you to “dare to be different“?

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Here a few lighting ideas that will feed your appetite for something different:

Elegant Designs Pearl Black Three Tier Table Lamp

Elegant Design Pearl Black Metal Three Tier Ball Table Lamp

This table lamp features three tiers of balls and a pearl black finish. It is completed with a black cloth lampshade.

Visit our online store for 100s of other lamp designs.

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Blossom In Your Bedroom!

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When you wake up, before you actually get up, do you feel like a sunflower or rose coming alive and blooming?! Do you stretch out your arms like your reaching for the sun, just like a budding flower? If you answered, “Yes“… WONDERFUL! But, if you answered “No,” why not? Hopefully we can help you with that 🙂

Each day, we wake up, should be a fresh, new day for us to blossom! It would be great if we could experience this feeling each and every day, right? Unfortunately, we all do have our not-so-great mornings The good news is that we can dress up our bedroom to help ensure that we wake up to the picture-perfect bedroom that encourages and inspires us, when we rise and shine.

Does your bedroom decor give you a spark of energy? Depending on your personality, you may be uplifted by bright colors, or maybe darker surroundings. Today, we’re going to give you a couple of ideas for how you can blossom in your bedroom, by adding a touch of flower to your current bedroom decor.

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Kids Love Comfort Too!

We know our kids and grandchildren love to play, but when they’re in “chill mode”, they like to be comfortable too, right? This week’s blog post was inspired by my grandson, Elijah. He’s 5 years old and loves to do everything his Daddy does. So, when it comes time for my son, Andre, to get some work done on his laptop, Andre gets on the family room floor, and starts tapping away.

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Elijah, on the other hand, will not get on the floor without his favorite throw blanket. He grabs my Android Galaxy tablet, and pulls up his ABC Mouse app. After about half an hour, Elijah adds a pillow to prop his head up. Well, of course, about 20 minutes later, Elijah is knocked out, asleep, next to his Daddy. Yep… he makes his space quite comfortable 🙂

Well, your child likes to be comfortable, too, right? Here are a couple of ideas that you might want to consider adding to your little one’s space, so they can be comfortable, just like Mom or Dad.

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How To Color You Blue

This week is all about the color blue. Last week we talked about the color red, but that’s because red is my favorite color, along with many other people’s. Well, it’s only fair that we cover the color blue today. After all, it is the #1 favorite color.

If blue is your favorite color, here are a few of the personality traits the experts say you probably possess:

  • Reliable
  • Conservative
  • Trustworthy
  • Genuine
  • Sincere…

… just to name a few. Hmm.. now I’m wondering if the #1 favorite color really is blue, or if people just like the personality traits associated with it! Lol Well, I know I possess all of those personality traits, but I like what I like… and I like RED!

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But, I do love some nice blue pieces of home decor accents, like throw pillows for the family room, a comforter set to add a calming effect to the bedroom and a couple of  lamps to add a splash of color to the living room.

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Goal Setting Overwhelm Overload Busted!

Are you feeling overwhelmed with the idea of planning and working toward your short termmid term and long term goals? Or are you thinking, “What should my goals be?” No worries! This is a very common question many of us have asked ourselves time and time again. It’s like you know you need a change… some type of change… but what? Truth is, because it’s so easy to “keep on keeping on”, we often get comfortable and settle for “good enough” because it’s not that bad, right?

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If the idea of steering your life in a new direction is so overwhelming that you don’t make any type of change…PLEASE SHAKE THAT UNCERTAINTY OFF! Let’s take this goal setting thing one baby step at a time, ok? I want you to look at your long-term goals (remember, this could be a 5-10 year goal), and break that goal down into many mini-goals, if you will. This is how your short term and mid-term goals are developed. Here’s an example I want you to follow. We’ll use a fake person named Sue:

In 5 years Sue decided she wants to be a self-employed Life Coach. She feels she has the people skills needed to be a really good Life Coach who can help others weave through the road blocks that are stopping them from making progress toward achieving their goals and dreams.

Sue works a full time job, and is a single mother of 3 children, so her schedule is pretty tight, only allowing her, maybe, 10 hours each week to work toward her goal of becoming a Life Coach.

Sue’s first list of short term goals are:

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The Character Challenge: Week 3

The Character Challenge: Week 3 is the final in a series of blog posts designed to help you identify the areas of your person that you need to work on improving. The Character Challenge: Week 2 received such a great response! I am so glad to see you take the first step in working to bring out the better you 🙂

If you haven’t already, please go back to the beginning of this challenge and get caught up. Remember that writing down your goals is key! So, answer the three questions in the comments section at the bottom of each blog post. If you want to keep your response just between us, don’t hesitate to email me. I’m here to help, not judge you 🙂 

Click on the links below to get caught up on The Character Challenge:

1. The Character Challenge: Intro to a 3-Part Series to Help Clarify Your Personal Development Journey

2. The Character Challenge: Week 1

3. The Character Challenge: Week 2

Remember, the goal is to go deep into each character trait you want to work on, and create a plan of action to start turning that negative into a positive. As always, you can refer to the blog post series I wrote on goal setting, and/ or contact me for help with setting your goals:

  1. Life Transformation – Setting a Pre-Goal Setting Mindset
  2. Best Practices For Setting Life Transforming Goals – Short Term Goals
  3. Best Practices For Setting Life Transforming Goals – Mid Term Goals
  4. Best Practices For Setting Life Transforming Goals – Long Term Goals
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Now, on to this week’s list of character traits for you to choose from: 

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The Character Challenge: Week 2

The Character Challenge: Week 1” was a HUGE success… THANK YOU and CONGRATS! I am so glad to see you take the first step in learning how to live and love your life to the fullest. The purpose of this exercise is to help you tackle your goal, one small piece at a time. So, keep writing down your goals and reaching them, one step at a time. When you look back at where you started… what an inspirational story you will have to tell!

The Character Challenge: Week 2

This week, I want you to look at another list of three character traits and see which one you need to work on. Remember, this could be a little hard to do. Trust me when I say I know that change is hard, no matter how big or little. Keep in mind that you will be in a much happier place… one goal at a time.

If you have not read, “The Character Challenge: Week 1 and left your responses in the comments section, or emailed your reaponses to me, I urge you to do that now. Also, if you haven’t read “The Character Challenge: Intro to a 3-Part Series to Help Clarify Your Personal Development Journey,” This article explains the purpose of the challenge. At the end of the day, I want you to feel about setting, starting and achieving your personal development journey 🙂

So, let’s get started with this week’s six character traits. Take a look at each character trait and its description. Then, I want you to choose one character trait to work on improving. In the comments section below or, in an email that only I will see, answer these three questions. You can read my responses below and follow my example. Ready… set… go!

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The Character Challenge: Week 1

This is the official start of The Character Challenge… YEAH!! The purpose of this challenge is to help you identify the character trait that you feel needs to be improved, or put to rest. We all have issues, it’s how we handle them that makes or breaks us. I’ll share a little about myself, here. I used to be a control freak. It reached its heights when I became a single parent of two small kids ages 3 and 7. To make sure everything went smoothly, I felt I had to make all the decisions for my kids, from their clothing to what activities they participated in, all the way to high school.

Long story short, it led to a strained relationship between me and each of them when they became teens. I have a great relationship with each of them now, but it took a lot of long talks about what went wrong, in order to know what to fix.

There are many different ways to deal with the issues within us, too. Some people meditate. Many people see some sort of counselor. Personally… I pray. Any and all of these methods can help IF you know what to work on first. That’s where The Character Challenge! Remember… the goal is to help you learn what needs to be changed in order for you to live and love you life 🙂

The Character Challenge Week 1

First things first. If you haven’t read last week’s blog post, “The Character Challenge: Intro to a 3-Part Series To Help You Clarify Your Personal Development Journey,” I urge you to click on the link and read it now. You’ll learn exactly what this challenge is expected to help you with. I will enter my own responses below (like I said, we ALL have issues). If you don’t want to leave a response below, in the comments section, please email me. The goal is to help you, in the way you’re most comfortable 🙂

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Cruising Customer Service

My husband, Mike, treated me to a Mother’s Day/ early Anniversary cruise to Freeport and Nassau, Grand Bahamas…YAY! We had a wonderful time on the Carnival Sensation, and on each of the islands. Much better than the cruise we took last year to Nassau. Last year we cruised with Royal Caribbean. The only part of the cruise with Royal Caribbean that was better than the cruise on Carnival, was that we stopped for a day on Coco Cay Island, which is privately owned by Royal Caribbean. On Coco Cay, you get a great lunch buffet , plenty of fun in the sun and fairly-priced souvenir shops and great drinks!

(Neither of these gents is my husband. In fact, I didn’t realize they thought I was taking a picture of them! Lol)

However, the Carnival Sensation had Royal Caribbean beat, hands down, in customer service! Mike and I are used to the room attendants addressing the passengers by first name. The dining room and guest services wait staff and crew members do as well. But, when I called to order room service, for the first time, I must say that I got a true welcoming feeling when the lady, taking my order, addressed me by name, too! I told my Mike, “How cool? She just addressed me by name!.” Mike was so impressed, he insisted on placing the room service order the next night. Lol

The only “oops” I experienced during the entire 5-day cruise was a bit of a doozy. The next morning, i put the room service tray on the floor, in the hall outside of the cabin, as we’re supposed to. Well, apparently the other passengers had already put their room service trays out, much earlier, while I didn’t put ours out until a little after 10am, as I was leaving the room to get some coffee. As I was walking down the hall near our cabin, a crew member was bending down to put up our room service tray and muttered, “… Americanas!” in what I believe was French. Instead of losing my temper, I kindly ignored the hasty comment and said, “Thank you,” with a big smile. I wasn’t about to get into it with him and dampen my mood. I was enjoying the awesomeness of the entire trip, and “one monkey don’t stop no show!” Lol Plus, I knew there would be an opportunity to tell Carnival about this incident later.

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8 Changes That Will Boost Your Personal Development Success

So you realize that it’s never too late to start working on your personal development goals. New Year’s Resolutions don’t just start on January 1st. They can be planned and started on any given day of the year! Would you agree that any personal or professional goals you plan to achieve, must start with your mental attitude? Yep! You have to work on them from the mind down. Like the saying goes, “Lead with the head and the body will follow” or every variation of this quote you can find. You get the point, though.

For whatever reason, the mental state is the hardest part to change. Think about it… when you want to tighten up your abs or buttocks for the 20 year class reunion that’s coming up in six months, you’ll quickly make the decision to start going to the gym. “It’s only for six months,” you say. But to make permanent lifestyle changes, even just a little bit at a time, seems like a wall too tall to climb. If you have to “trick” yourself into making small changes every six months, then so be it. By whatever means, get it done!

Personal development is a life-long journey… adventure… new road to travel. But it’s in your best interest, so you’ll need the proper equipment to make the ride. You wouldn’t attempt to travel from NYC to LA on a tricycle. Sure, you’ll eventually make it there, but you want to see a bit more progress a lot faster than that, so you plan to drive yur car. However, you may need to get an oil change, tune up and new tires and pull off with a full tank of gas to start rolling.

With your personal development goals, you will need to arm yourself with a positive mind that you can do it. Reading books is a great way to get mentally prepared. We offer a great list of books in the Resources section of our website. They are geared for just that… get on and stay on track to be the best YOU possible. I cheerfully invite you to come by and browse our growing selection personal development books.

Here are 9 key area that might need to be changed, a little or a lot, to boost your personal development success:

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Self Serve Customer Service

We often spend so much time taking care of others, that we tend to put our own needs aside. I know this to be especially true with women. We feel the need to nurture everyone else, but there is absolutely nothing wrong with making sure you are well taken care of… mind, body and soul.

I was a single parent for many years. When my kids were about 3 and 8 years old, and I came down with the flu. that I realized I needed to make sure I was in good shape from head to toe, in order to be able to help others . My daughter was sickly from the time she was a few weeks old , and my son was very active. One of my grandmothers was recovering from a botched-up back surgery and needed help around the house. Working two jobs allowed me very little sleep, and I often neglected my own well being. Being sick gave me a new perspective on the priorities in my life.

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I realized I had to eat better, get more exercise and more sleep. I also had to do a much better job with time management. My schedule had been dictated by my jobs and kids, and not much of that could be changed. But, I had to learn to say, “No” to requests to help with situations outside of my house. Not easy, but extremely necessary! Honestly, I couldn’t tell you exactly how I got everything done, but I truly understand how my immune system took a beating, and a really bad one at that! I had to learn to take care of me, first, in order to be able to take good care of my kids… PERIOD!

Some people take a “Me, Me, Me” attitude, but in the wrong way. I’m saying, yes, you need to take care of yourself. But that’s not to say you shouldn’t be concerned and helpful to others. This blog talks about personal development, customer service (including self-service) and home decor. You may think home decor is a far stretch, but your surroundings have a big affect on your mood, therefore is a factor in how you see and treat others, much like how music can have a big impact on you.

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It’s The Sneezy Sleepy Season!

Great… The warm weather and beautiful colors of Spring are coming alive 🙂 Uh oh... The warm weather and beautiful colors of Spring are coming alive 😦  ‘Tis the season for allergies! Allergy symptoms are something I personally didn’t experience until about six years ago. I’ve known dozens of people who sneeze, cough and even suffer asthma attacks due to their allergies to outdoor elements. I think some doctors’ offices are busier with allergy-related appointments, in the Spring and Summer, than with Flu and cold weather issues in the winter. Isn’t it crazy how such beauty can bring on such misery?

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Fortunately, we will continue to enjoy the beauty of the trees and flowers, that cause the suffering we endure, for the rest of our days. An even bigger fortunately, is that there are ways to help ease the symptoms. Ease of allergy symptoms don’t begin and end with medication. You can actually help prevent the causes of those symptoms naturally, too.

One of the easiest ways, to naturally keep your allergy symptoms at bay, is to change what you surround yourself with each and every day. Food, pets, fuzzy toys and, yes, even your bed covers and pillows may be the cause of your suffering. There’s an extensive allergy test that can tell you about which foods may be causing your allergy symptoms. There are specific dogs and cats that are claimed to be hypo-allergenic.

The labels on fuzzy toys should clearly state if they are hypo-allergenic. Your bed covers and pillows should say they are hypo-allergenic or Down-Alternative. I’ve included an article titled, “What Is The Difference Between a Down and Down-Alternative Comforter.” It is extremely important to know each item that causes your suffering, and I want to arm you with the information I do know about.

As you know, TheDealCutters is an online store that offers Home DecorKitchen/ Dining Accents and Bedding. So, I’m going to stick with what I know… Bedding as it relates to allergy symptoms. But, not just because I know about bedding, but because I know that your beautiful and comfortable bed cover and pillows can be an extremely harmful part of your every day life, and you may not even know it!

We want to hear from you! Please leave your questions and comments below 🙂 Thank you!

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What Do Home Decor, Personal Development and Customer Service Have In Common?

Home decor, personal development and customer service all have one thing in common… YOU! Yep… you are the common denominator between these three elements. Seems like a stretch? Well, if you follow this blog (and if you don’t, why not), you know that we talk about transforming your home environment into a space that you absolutely love right? Sort of like your piece of heaven on Earth 🙂

We also talk about different areas of your life you may want to improve in, but are not sure exactly how to start. Although there are many more pieces to the puzzle, we’re going to stay along the lines of how home decor and personal development both tie in to customer service. Not just customer service as it relates to exchanging money for a product or service, but how you treat each and every person you come in contact with. For further insight on this, I urge you to go back and read the blog post, “Customer Service… a 3-Way Deal

So let’s talk about each of these elements of your life and how they relate to each other and you:

Home Decor

So, you’re not sure exactly how your home decor is affecting your mood? Everything from the paint colors to the shape of your mirror, havesome type of affect on you. Do you walk up to your mirror and say to yourself, “This mirror puts me in a funk!”? Probably not, but subconsciously, it may, and you don’t even realize it.

I’m sure you’ve heard about how colors have a big affect on our mood, right? If not, I strongly urge you to go back and read my blog post, “Bring Out Your Colorful Character” In that post, we cover a few different colors and what they may say about your personality. But, if you’re space is not designed in these colors, or variants of them, then guess what… your space isn’t representing you to the fullest!

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Home Decor – Create a Banging Bedroom

Your bedroom is probably the main room where you get most of your rest, even if you’re not actually sleeping. It may also be the room where you feel most “at home”, right? It’s setup just the way you want, with your sense of style written all over it.

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There are many bedroom design options to choose from like rustic, modern or retro, for example. Maybe you’re just starting out on your own and bought what you could afford, instead of what you wanted to look at every day. If you’re like me, when I first moved out of my mother’s place, I.just grabbed some random blankets and sheets and went with it, thinking, “I’ll get something else later.” Oh, it was later… much, much later! Lol I, for whatever reason, thought bedding and home decor were ridiculously expensive. You know the saying, “If I knew then…”

As you probably know we, at TheDealCutters, are all about creating a space that reflects you, and one that youabsolutely love! Let’s face it… you leave out your front door and, almost instantly, you’re faced with stressful, irritating. You have to deal with other people and their drama, people cutting you off on the road, or taking the last seat on the bus or train. So you’re home really needs to be the one place you can rely on for peace and solace, right?

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Bring Out Your Colorful Character

It’s no secret that color, character and mood have a lot of influence over each other. The colors you choose to incorporate into your surroundings (wall color, clothing, etc.) say a lot about the type of person you are. Whether you have an outgoing personality, or are more of an introvert, by nature, the color schemes you prefer, may say more about you than you think.

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What do your favorite colors say about you? Let’s see how closely science relates to your reality 🙂

Blues

  • Stable
  • Calming
  • Trustworthy

You may have noticed that many websites, especially in the financial market, are primarily blue. This is because the color blue doesn’t make you feel rushed or anxious. You can check out the websites of SouthTrust Bank and Chase Bank to see how they use the color blue in their website design.

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Happy Valentine’s Day!

May this Valentine’s Day find you in the company that you want to keep 🙂 Don’t settle for less than you want. Life is too short for that! Have you given into the hype that you have to be with someone… anyone on Valentine’s Day? For what? Candy, flowers or bragging rights that you received an expensive piece of jewelry? I hope and pray that you’re not living that kind of life!

Happy Valentine's Day!
Be your own Valentine first 🙂

So, what are you up to this super-charged, romantic day? Movies, dinner… what? Are you planning on spending it alone, cuddled up with a good book, or a good tv marathon? That’s cool, too 🙂  In either case, is it what you want to do or is it by force, not by choice? Basically… are you living and loving your life, day in and day out?

I often wonder why so many people say that they live their life for themselves, but get caught up in what society says they’re supposed to be doing, and who they should be doing it with. Where along life’s journey, do people become so afraid of expressing themselves, that they eventually end up representing someone else dreams and expectations?

We all have heard the saying, “Life is too short.” That is totally true! So, what would it take for you to live the life that you could completely love? Isn’t living the lifestyle you desire, the whole reason behind every decision you’ve made? If it hasn’t been for you, then who?

I’m sure you’ve had suggestions, from family and friends, to live this way or follow that path… go to college or the military, get this degree, etc. I will say that, as a parent, it is hard to see our kids make certain kinds of decisions. We feel we know what’s best for our little one’s, and we do, for the most part. But not always for the most important part... fulfilling their dreams.

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Perfect example… I sent my oldest off to attend college in NY to major in Audio/ Video Production (his choice). He ended up a theater major. That was a hard pill for me to swallow, but it was his reality. Not easy to support, especially since I was raised by a “starving artist” and know the struggle that more than likely is in his future.

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Customer Service Is Your Business

The customer experience is ultimately what we all should be focused on. Yes, the bottom line is important, but without a positive customer interaction and reaction (i.e. selling your products or services), honestly, there’s no point in calling yourself a business.

What sparked the idea of writing about this topic, is while watching a Bar Rescue marathon, the one common factor I noticed with each bar, was the horrible customer service they each delivered. I mean people being serviced martinis in plastic cups without any vermouthSERIOUSLY?!

Bad vs Good Customer Service
From TheDealCutters’ “Customer Service” Pinterest board

Or what about the store clerk who politely, told a customer that she’d have to find the product herself because, “I’m the only one here and I’ve really gotta finish this. I’m sorry.” She was making more coffee. I felt bad for the customer, but was glad the employee was making more coffee.

Alright, serving a martini in a plastic cup… nothing else needs to be said except DON’T DO THAT! But, was the store clerk right in her response? Like I said, she was very polite. I’ve been in that situation before and I know it’s not easy but, I think the better response would have been, “If you can give me just a minute, I’d be more than happy to help you.” I think the customer would have been fine with that. Instead she left the store in a huff.

Businesses that operate 100% online have it a little bit harder than their competition in a physical location. Primarily because there are so many online businesses to choose from, offering the same type of product or service. According to Forrester Research, “45% of U.S. consumers will abandon an online transaction if their questions or concerns are not addressed quickly.”

The primary reason for this is that, there are so many online businesses offering the same products and services, consumers have, literally, thousands of companies to choose from. There are many reasons that result in the average of 80% “shopping cart abandonment” has nothing to do with your products or services. This reason is simply… no relationship. If the consumer doesn’t know you, will probably never see in person or have any type of relationship with you, there really is no obligation to stay and shop with you.

Be a smarter online shopper! Each week our TDC Online Shopping Digest gives you awesome information to make your online shopping experience even better. Click here to start your free subscription today!

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Live and Love YOUR Life!

Are you loving the life you’re living? I mean really loving it? Or are you in “fake it ’til you make it” mode? Is it easier for you to tell others how to live their life, but you can’t eat what you dish out? What sparked this week’s discussion is that, this topic of giving advice that one wouldn’t take themselves, has come up from a few different people I know. The weird thing is… they don’t know each other.

Whenever someone asks my opinion on a professional matter, that’s usually an easy business decision. Even personal business matters, such as bank accounts, are pretty much just a matter of doing a bit of research… what bank charges less fees? Which school district is the best place to buy or rent a home? My answer is usually, “Google it.” It’s a wrap.

Now, when it comes to personal matters, like raising kids or a new boyfriend… well, that’s a dog of another breed. I’m quick to listen, but slow to speak. First thing I take into account, is who I’m talking to. Some people, if you let them talk long enough, will solve their own problem. If they can’t figure it out, I’ll give them just enough input to get the answer they’re comfortable with.

Unfortunately, there are too many people who are quick to speak and slow to listen. Giving advice that they, themselves, don’t follow, is a way of life for them. I understand that it’s easier to “talk the talk”, but at some point, shouldn’t they be honest enough to say something like, “you know, I feel where you’re coming from, but I don’t know what I would do.” or “it’s hard to say” and leave it at that?

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How To Handle An Outrageous Customer Service Experience

Outrageous is the best word I could think of, to describe this particular customer service experience. Unfortunately, I had to witness this interaction. Fortunately, it wasn’t toward me! But, even so, I was truly disturbed by the offender, but equally proud of the employee who the verbal assault was aimed at.

Anger Management quote

So, what exactly happened? While stopping to grab some coffee for myself, and a snack for my husband, Mike, I was waiting for another customer to be helped at the counter. As usual, I was listening to my music, through my earbuds, but not too loud, so if anybody spoke to me, I could hear them over my music.

I saw and heard, what seemed like offensive words and body language, and turned my music completely off. The first clear words I heard were, “Does it look like I’m laughing?! I don’t see or hear anything funny!”. The customer was irate about something, so I listened, intently, trying to figure out what happened.

The young man behind the counter had a smirk on his face, so I figured some sort of joke or comment was made that set this hostile interaction in motion. The customer continued by saying, “Man, you acting like a little bitch right now!” Before I could think, I said, “Whoa! Whoa! What the…?” I didn’t need the play-by-play details to know the customer had gone way overboard! If he was that upset by the clerk, it was time to call in the Manager. At the very least, he should have let the other clerk complete his transaction.

I left out of the store and listened to my music for a minute, to pull myself together. Upon re-entering the store, the rude customer held the door for me. I held my tongue, and gave him a short, “Thank you.” When I walked in, the two clerks behind the counter were giggling, as if what had happened was somehow amusing.

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The Financial Side of Personal Development

Would you agree that personal finances play a major role in how many people act, or react, to each other? This thought was sparked by an article I recently read, “IRS Chief warns of refund delays, poor customer service this tax year.” I started thinking of all the people, I know, who depend on their refund check to “catch up” on the bills.

on top of money

You know… the bills they didn’t pay in December because they used that money to buy Christmas presents. Trust me, I’m not judging, but to run your household like that… bad, bad idea.

Oh, you don’t know anyone who would do that? That’s what you think!

January is the #1 month for eviction and foreclosure filings, in the U.S. Don’t just think of the people you know who are renters. The “catch up” mindset is widespread among homeowners, too. What would it take to make people shift their attitude from “catch up” to “save up”? More money is not the answer?

In exploring what aspects of one’s personal life could be a bit more developed, I realized that I didn’t really cover the financial side of personal development. I should have made this, Part 4 of the Personal Development series I wrote a few months back. You can catch up on this series by clicking the following links and tell me what you think:

  1. Personal Development – The Physical Side, Part 1 of 3
  2. Personal Development – The Mental Side, Part 2 of 3
  3. Personal Development – The Spiritual Side – Part 3 of 3

I, myself, grew up in a financially-strained, single parent household. Thankfully, I grew up in NYC, the city where “hustling” came second-nature. Babysitting, puppy-sitting… you name it, we could do it. I started working at 12 years old, and haven’t stopped yet! I have vivid memories of growing up so broke, that I looked up to my friends in the projects. Yeah, it was that bad!

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Growing Stains

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What are growing stains, you ask. Those things that stick to us like glue! They are more commonly referred to as habits. Since I’m talking about stains, yes, I’m talking about the bad habits we struggle to change.

life gets better with change

Isn’t it crazy how changing good things, like our style of dress, trying out a new club or starting a new job, seems to bring upon a spark in us? I’ve never understood this, but have always invited this type of change.

But, why is it that when it comes to changing those ugly, bad habits, like smoking, drinking too much coffee, or starting down the path of living a healthier lifestyle, that we suddenly become anxious, frustrated and stressed? I don’t know either, but when you find out, please let me know 🙂

So, how’s it going with your New Year’s resolutions, so far? Have you lost a little weight? Are you seeing more tone in your muscles? Are you still eating the one salad, per day, that you swore to include in your meal planning efforts? No. What happened? How did you get off track? Have you resigned your resolutions until next New Year, again, or are you planning to start back on that path a little later this year? Let’s talk about it!

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Question… who said you need to make those changes? Do you feel the need to make them or was the thought of changing that habit initiated by something someone said? My take on it is this… if you are trulyhappy with living the way you live, mind, body and soul, then why are you even thinking of changing anything? I do believe we can all improve in the different aspects of our lives, but to our liking, not someone else’s.

That’s the point of personal development. Evolve into the person you want to be.

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Happy New Year!

It seems like just yesterday that we were texting and calling Happy New Year to friends and family, and saying “bye” to 2014. The days are just rolling in to one another, making a week seem like just a couple of days. Seems like we don’t have a full 24 hours in a day any more. What’s the deal with that?!

Well, I don’t know about you, but I’m determined to make and get the most out of each day… every day. There are routines I can’t get around, like working and resting, but with my other waking hours, I strive to be as productive as possible.

Thankfully, our bread-and-butter business affords me about 11 hours per day to think and “study”. I mean, what else can you do while you’re holding the steering wheel, right? Lol

I listen to a lot of podcasts… I mean A LOT! I’ve listened to 600+ hours on Stitcher alone. That’s not counting the many, many hours of YouTube videos I was watching before I found Stitcher. Now, I’ve also started listening to iHeart Radio. So much content and info, but so little time to take it all in, let alone implement what you’ve just learned.

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2014 was my first year in the online marketing world. I actually didn’t even realize I was a marketer until around June, so I’ve had a solid what… six months to try and figure it out? I didn’t even know this blog was a marketing piece, or at least it’s supposed to be, I’m told. I’ve been blogging since late 2013. I was just talking and try to find some light-hearted people to “kick it” with. I’m still learning, but loving it!

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Are you there yet?

Have you reached your happy place yet? I’m talking about a natural state of bliss. Are your mind, body and spirit in the most optimal place possible? If you say, “Yes!” let’s talk about it. I want you to share exactly what you did to get there and what you do to stay there. Many people strive to be like you… I want to grow up and be like you! Lol

If you answered, “No,” what’s stunting your growth? What exactly is holding you back from reaching your happy place? Mind, body or spirit… where are you coming up short? This blog is about personal development and how it relates to customer service. The goal is to help you get to your happy place… and stay there.

Don’t get me wrong. I know that every moment of every day is not going to be a happy-go-lucky type of day. We all have our down days. The objective is to not stay there too long. And to know how to get back up and keep moving in the right direction. But, if you don’t know how to get the wheels turning… well, that’s where we come in 🙂

inspiration, personal development

As I’ve stated many times, I am a Christian. As I’ve also stated, this has been a life-long journey for me since long before I gave my life back to Christ. If I wasn’t in my right state of mind, for whatever reason, the other side was the ugly alternative… OH NO! I’m talking about a nasty don’t-wear-your-feelings -on-your-shoulders attitude. My actions and responses were truly unpredictable. Oh, how I hated to be in that place!

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I didn’t know how to stay inside my head (or meditate). I didn’t realize how much dancing and roller skating helped me relieve so much stress and frustration. (Yes, I used to be in The Roxy from open to close! Lol) As I grew up, faster than necessary, I had to deal with way more than many of my friends. But, that was all due to the choices and decisions I made. That didn’t make it easier, or less of a burden, though.

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Today Is a GREAT Day!

Yes, I think today is, and will continue to be, a GREAT day! What makes today so great? Well, it actually is just an ok day, but I’m determined to make it GREAT! Today started taking form, and was quite predictable, two days ago. On Friday, I took over driving at about 8:30pm in Pearl, Ms. I drove the last 379 miles home. After parking the truck and grabbing some breakfast, we arrived home at about 6am. Well, I am a morning person, so by time I finished unraveling, showering, etc., it was now about 7:20am. Guess what happens around that time? Good Morning sunshine!Lol

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Well, with the sun coming up and my brain waves moving at 100 mph, thinking of what had to get done this weekend, I figured I’d get some work done before the 17 year old’s basketball game that we had to drive 1-1/2 hours to get to. I’m not tired, nor sleepy so let’s ‘Get ‘Er Done!”.We have to leave by 11:30 for the 1:30 game, so what can I get done in those four hours. I think about it, quickly move in to action and next thing you know, it’s time to roll out.

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