Comcast is in the news, yet again, for its deplorable customer service. But, this customer may be laughing all the way to the bank. After your read the article about Conal O’Rourke, the poor customer service, and the lawsuit, I want to hear your input. Do you feel Mr. O’Rourke or Comcast should come out the victor in this case?
My opinion on Comcast, after being a customer for 10+ years, is that they have a very unfriendly attitude toward customers as if to say, “But where else can you go?” It’s no wonder to me that they have so many high profile customer service complaints.
Yes, they have the fastest internet service (I am still anxiously awaiting Google Fiber to come into my area, although Comcast is making leaps and bounds in an attempt to stay in front of Google). And, yes, Comcast provides great telephone and cable service, compared to the satellite companies in our area. But, does this give them the right to shrug off providing good customer service?
I say, with every cell in my body, and with great disgust “NO!” The last, but very important part of providing good customer service (because, apparently great is not in their service description) is billing. Comcast made a whopping $2 billion profit in the 2nd quarter of 2014. You might think that Comcast could afford a top-notch accounting system that would minimize, if not eliminate, the over-billing they are too well-known for.
Conal O’Rourke’s case is based on just that… over-billing, not just once or twice, but on a continuous basis for over a year! What in the world was Comcast thinking? I’m not sure how much discretion each of their Customer Service Reps have, but wouldn’t you think that, after about two or three months, one of them Reps would bring this issue to a supervisor or someone who could finally resolve the issue? I would!