Tag Archives: #professional

Goal Setting Overwhelm Overload Busted!

Are you feeling overwhelmed with the idea of planning and working toward your short termmid term and long term goals? Or are you thinking, “What should my goals be?” No worries! This is a very common question many of us have asked ourselves time and time again. It’s like you know you need a change… some type of change… but what? Truth is, because it’s so easy to “keep on keeping on”, we often get comfortable and settle for “good enough” because it’s not that bad, right?

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If the idea of steering your life in a new direction is so overwhelming that you don’t make any type of change…PLEASE SHAKE THAT UNCERTAINTY OFF! Let’s take this goal setting thing one baby step at a time, ok? I want you to look at your long-term goals (remember, this could be a 5-10 year goal), and break that goal down into many mini-goals, if you will. This is how your short term and mid-term goals are developed. Here’s an example I want you to follow. We’ll use a fake person named Sue:

In 5 years Sue decided she wants to be a self-employed Life Coach. She feels she has the people skills needed to be a really good Life Coach who can help others weave through the road blocks that are stopping them from making progress toward achieving their goals and dreams.

Sue works a full time job, and is a single mother of 3 children, so her schedule is pretty tight, only allowing her, maybe, 10 hours each week to work toward her goal of becoming a Life Coach.

Sue’s first list of short term goals are:

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The Character Challenge: Week 3

The Character Challenge: Week 3 is the final in a series of blog posts designed to help you identify the areas of your person that you need to work on improving. The Character Challenge: Week 2 received such a great response! I am so glad to see you take the first step in working to bring out the better you 🙂

If you haven’t already, please go back to the beginning of this challenge and get caught up. Remember that writing down your goals is key! So, answer the three questions in the comments section at the bottom of each blog post. If you want to keep your response just between us, don’t hesitate to email me. I’m here to help, not judge you 🙂 

Click on the links below to get caught up on The Character Challenge:

1. The Character Challenge: Intro to a 3-Part Series to Help Clarify Your Personal Development Journey

2. The Character Challenge: Week 1

3. The Character Challenge: Week 2

Remember, the goal is to go deep into each character trait you want to work on, and create a plan of action to start turning that negative into a positive. As always, you can refer to the blog post series I wrote on goal setting, and/ or contact me for help with setting your goals:

  1. Life Transformation – Setting a Pre-Goal Setting Mindset
  2. Best Practices For Setting Life Transforming Goals – Short Term Goals
  3. Best Practices For Setting Life Transforming Goals – Mid Term Goals
  4. Best Practices For Setting Life Transforming Goals – Long Term Goals
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Now, on to this week’s list of character traits for you to choose from: 

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The Character Challenge: Week 2

The Character Challenge: Week 1” was a HUGE success… THANK YOU and CONGRATS! I am so glad to see you take the first step in learning how to live and love your life to the fullest. The purpose of this exercise is to help you tackle your goal, one small piece at a time. So, keep writing down your goals and reaching them, one step at a time. When you look back at where you started… what an inspirational story you will have to tell!

The Character Challenge: Week 2

This week, I want you to look at another list of three character traits and see which one you need to work on. Remember, this could be a little hard to do. Trust me when I say I know that change is hard, no matter how big or little. Keep in mind that you will be in a much happier place… one goal at a time.

If you have not read, “The Character Challenge: Week 1 and left your responses in the comments section, or emailed your reaponses to me, I urge you to do that now. Also, if you haven’t read “The Character Challenge: Intro to a 3-Part Series to Help Clarify Your Personal Development Journey,” This article explains the purpose of the challenge. At the end of the day, I want you to feel about setting, starting and achieving your personal development journey 🙂

So, let’s get started with this week’s six character traits. Take a look at each character trait and its description. Then, I want you to choose one character trait to work on improving. In the comments section below or, in an email that only I will see, answer these three questions. You can read my responses below and follow my example. Ready… set… go!

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The Character Challenge: Intro to a 3-Part Series to Help Clarify Your Personal Development Journey

This introduction to the 3-part Character Challenge isn’t about the type of challenge that will dare you to do something that can hurt you, in any way. Instead, this will actually challenge you to take a good look at the type of character you are, and to see how you can improve upon at least one aspect of your being. You’re probably a great person to yourself and others, but there’s always a way to bring out the better you. You know my motto: Live and love your life! 

Character Traits pic

There are dozens of character traits that make up our being, but I’m going to cover just a few of the most common character traits that people often struggle with, when working on their personal development. In this 3-part series, I’m going to cover the following 18 character traits:

Part 1:

  • Attentiveness – Showing the worth of a person or task by giving my undivided concentration.
  • Boldness – Confidence that what I have to say or do is true, right, and just.
  • Creativity – Approaching a need, a task, or an idea from a new perspective.
  • Decisiveness – The ability to recognize key factors and finalize difficult decisions.
  • Dependability – Fulfilling what I consented to do, even if it means unexpected sacrifice.
  • Determination – Purposing to accomplish right goals at the right time, regardless of the opposition.

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Customer Service – Comcast is a Great Example

Comcast is in the news, yet again, for its deplorable customer service. But, this customer may be laughing all the way to the bank. After your read the article about Conal O’Rourke, the poor customer service, and the lawsuit, I want to hear your input. Do you feel Mr. O’Rourke or Comcast should come out the victor in this case?

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Comcast Customer Service Reps
                          Customer Service – Comcast is a Great Example

My opinion on Comcast, after being a customer for 10+ years, is that they have a very unfriendly attitude toward customers as if to say, “But where else can you go?” It’s no wonder to me that they have so many high profile customer service complaints.

Yes, they have the fastest internet service (I am still anxiously awaiting Google Fiber to come into my area, although Comcast is making leaps and bounds in an attempt to stay in front of Google). And, yes, Comcast provides great telephone and cable service, compared to the satellite companies in our area. But, does this give them the right to shrug off providing good customer service?

I say, with every cell in my body, and with great disgust “NO!” The last, but very important part of providing good customer service (because, apparently great is not in their service description) is billing. Comcast made a whopping $2 billion profit in the 2nd quarter of 2014. You might think that Comcast could afford a top-notch accounting system that would minimize, if not eliminate, the over-billing they are too well-known for.

Conal O’Rourke’s case is based on just that… over-billing, not just once or twice, but on a continuous basis for over a year! What in the world was Comcast thinking? I’m not sure how much discretion each of their Customer Service Reps have, but wouldn’t you think that, after about two or three months, one of them Reps would bring this issue to a supervisor or someone who could finally resolve the issue? I would!

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Happy Valentine’s Day!

May this Valentine’s Day find you in the company that you want to keep 🙂 Don’t settle for less than you want. Life is too short for that! Have you given into the hype that you have to be with someone… anyone on Valentine’s Day? For what? Candy, flowers or bragging rights that you received an expensive piece of jewelry? I hope and pray that you’re not living that kind of life!

Happy Valentine's Day!
Be your own Valentine first 🙂

So, what are you up to this super-charged, romantic day? Movies, dinner… what? Are you planning on spending it alone, cuddled up with a good book, or a good tv marathon? That’s cool, too 🙂  In either case, is it what you want to do or is it by force, not by choice? Basically… are you living and loving your life, day in and day out?

I often wonder why so many people say that they live their life for themselves, but get caught up in what society says they’re supposed to be doing, and who they should be doing it with. Where along life’s journey, do people become so afraid of expressing themselves, that they eventually end up representing someone else dreams and expectations?

We all have heard the saying, “Life is too short.” That is totally true! So, what would it take for you to live the life that you could completely love? Isn’t living the lifestyle you desire, the whole reason behind every decision you’ve made? If it hasn’t been for you, then who?

I’m sure you’ve had suggestions, from family and friends, to live this way or follow that path… go to college or the military, get this degree, etc. I will say that, as a parent, it is hard to see our kids make certain kinds of decisions. We feel we know what’s best for our little one’s, and we do, for the most part. But not always for the most important part... fulfilling their dreams.

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Perfect example… I sent my oldest off to attend college in NY to major in Audio/ Video Production (his choice). He ended up a theater major. That was a hard pill for me to swallow, but it was his reality. Not easy to support, especially since I was raised by a “starving artist” and know the struggle that more than likely is in his future.

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Live and Love YOUR Life!

Are you loving the life you’re living? I mean really loving it? Or are you in “fake it ’til you make it” mode? Is it easier for you to tell others how to live their life, but you can’t eat what you dish out? What sparked this week’s discussion is that, this topic of giving advice that one wouldn’t take themselves, has come up from a few different people I know. The weird thing is… they don’t know each other.

Whenever someone asks my opinion on a professional matter, that’s usually an easy business decision. Even personal business matters, such as bank accounts, are pretty much just a matter of doing a bit of research… what bank charges less fees? Which school district is the best place to buy or rent a home? My answer is usually, “Google it.” It’s a wrap.

Now, when it comes to personal matters, like raising kids or a new boyfriend… well, that’s a dog of another breed. I’m quick to listen, but slow to speak. First thing I take into account, is who I’m talking to. Some people, if you let them talk long enough, will solve their own problem. If they can’t figure it out, I’ll give them just enough input to get the answer they’re comfortable with.

Unfortunately, there are too many people who are quick to speak and slow to listen. Giving advice that they, themselves, don’t follow, is a way of life for them. I understand that it’s easier to “talk the talk”, but at some point, shouldn’t they be honest enough to say something like, “you know, I feel where you’re coming from, but I don’t know what I would do.” or “it’s hard to say” and leave it at that?

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How To Handle An Outrageous Customer Service Experience

Outrageous is the best word I could think of, to describe this particular customer service experience. Unfortunately, I had to witness this interaction. Fortunately, it wasn’t toward me! But, even so, I was truly disturbed by the offender, but equally proud of the employee who the verbal assault was aimed at.

Anger Management quote

So, what exactly happened? While stopping to grab some coffee for myself, and a snack for my husband, Mike, I was waiting for another customer to be helped at the counter. As usual, I was listening to my music, through my earbuds, but not too loud, so if anybody spoke to me, I could hear them over my music.

I saw and heard, what seemed like offensive words and body language, and turned my music completely off. The first clear words I heard were, “Does it look like I’m laughing?! I don’t see or hear anything funny!”. The customer was irate about something, so I listened, intently, trying to figure out what happened.

The young man behind the counter had a smirk on his face, so I figured some sort of joke or comment was made that set this hostile interaction in motion. The customer continued by saying, “Man, you acting like a little bitch right now!” Before I could think, I said, “Whoa! Whoa! What the…?” I didn’t need the play-by-play details to know the customer had gone way overboard! If he was that upset by the clerk, it was time to call in the Manager. At the very least, he should have let the other clerk complete his transaction.

I left out of the store and listened to my music for a minute, to pull myself together. Upon re-entering the store, the rude customer held the door for me. I held my tongue, and gave him a short, “Thank you.” When I walked in, the two clerks behind the counter were giggling, as if what had happened was somehow amusing.

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Growing Stains

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What are growing stains, you ask. Those things that stick to us like glue! They are more commonly referred to as habits. Since I’m talking about stains, yes, I’m talking about the bad habits we struggle to change.

life gets better with change

Isn’t it crazy how changing good things, like our style of dress, trying out a new club or starting a new job, seems to bring upon a spark in us? I’ve never understood this, but have always invited this type of change.

But, why is it that when it comes to changing those ugly, bad habits, like smoking, drinking too much coffee, or starting down the path of living a healthier lifestyle, that we suddenly become anxious, frustrated and stressed? I don’t know either, but when you find out, please let me know 🙂

So, how’s it going with your New Year’s resolutions, so far? Have you lost a little weight? Are you seeing more tone in your muscles? Are you still eating the one salad, per day, that you swore to include in your meal planning efforts? No. What happened? How did you get off track? Have you resigned your resolutions until next New Year, again, or are you planning to start back on that path a little later this year? Let’s talk about it!

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Question… who said you need to make those changes? Do you feel the need to make them or was the thought of changing that habit initiated by something someone said? My take on it is this… if you are trulyhappy with living the way you live, mind, body and soul, then why are you even thinking of changing anything? I do believe we can all improve in the different aspects of our lives, but to our liking, not someone else’s.

That’s the point of personal development. Evolve into the person you want to be.

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